The access to the customer and technical support that a website hosting company offers can tell you a lot for the services which they offer too. In the event that you are allowed to use only emails and tickets, you have most probably found some reseller and not the actual website hosting provider. When this is the case, you will have to wait for a couple of days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for extra help. If the supplier offers various ways of communication with short response time available at any time, they're most likely the top provider, not just a reseller. Therefore you will get well-timed assistance and excellent support since they will have instant access to the servers where your account is. No matter what the issue - sales or technical, it is always better to have the option to communicate with your hosting company directly through your preferred way of communication.

24/7 Customer Support in Website Hosting

The customer and technical support services for our website hosting plans are round-the-clock, thus you can forget about waiting for a few days in order to get assistance. In case you are not our client yet, you can call us, chat with a representative or send an e-mail message. If you already have an account, you're able to open a support ticket in addition to the other three options for contact. You can select the most appropriate way to contact us based on where you are or the equipment you use. We are able to assist you for almost any hosting-related query that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum response time will never exceed 1 hour.

24/7 Customer Support in VPS Hosting

When using our Linux VPS hosting packages, you won't have to wait for more than one hour so as to get support for any situation that you could experience with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open from your billing Control Panel or emails that you send to our tech support crew. In addition, we have local phone numbers in a number of countries around the world and a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so no matter what your question or problem is, there will always be someone to help you out right away. In the event that you need assistance with third-party software, which you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we provide come with 24/7 support via numerous means of communication and with a one-hour maximum reply time guarantee. If you want to find out more about the plans or you have some billing or general questions, you will be able to call one of the local numbers we have globally or you could use our live chat service and speak to a live representative. For solely tech matters that need some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to monitor a given problem. The reply time for them rarely is more than half an hour, which means that you can forget all about having to wait for an entire day to receive help. The support service is available for all of the server-related issues, including the pre-installed software. If you want help with third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all packages.