Integrated Ticketing System
Find out about integrated ticketing systems, how they stand out from other support options as well as what their edge is.
If you have purchased a web hosting plan and you have some inquiries with regards to a concrete function/feature, or in case you’ve come across a certain issue and you need help, you should be able to get in touch with the respective client support team. All hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them apart from it or not, since the easiest way to resolve an issue most often is to send a ticket. This communication model makes the responses exchanged by both parties easy to follow and permits the support staff members to escalate the problem in case, for example, a sysadmin should step in. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you must have no less than 2 separate accounts to touch base with the client care team and to actually administer the hosting space. Constantly switching from one account to another may be a headache, not to mention the fact that it requires a long period of time for most web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Website Hosting
Our Linux website hosting packages come bundled with an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one location – invoices, files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a couple of clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informational articles, which will provide you with more info and which may help you resolve any particular issue even before you actually open a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a legal holiday.