Client Support Channels
A One–Hour Support Ticket Response Guarantee
Every support request you send to us will be dealt with within maximum 60 minutes. In case your ticket or email needs further assistance from a sysadmin, we will forward it and leave a note to notify you that your matter is being worked on. If you take advantage of our Admin Services package, all of the server management services included there will be carried out at a time that is suitable for you.
A Top–Notch Customer Service
- We’ll be available to you 24/7/365 to respond to any questions that you may have related to our Hosting Control Panel or any of the apps that we have preinstalled for you on the server. If you also need assistance with server management procedures, you can take a glance at our Admin Services package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus software installation and problem troubleshooting procedures.
An Intuitive Help Section
Our Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. The majority of instructional articles have video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.